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Taj Jiva | SPA Induction

An induction course driven by characters describing services by JIVA in an interactive way.


The learning and development department of Taj Group of Hotels(SPA division) wanted to develop an induction course (both CD and Web-based) for all local and expatriate staff in operational, non-executive, executive and managerial positions across India especially those working with Jiva SPA. They also needed that course to give a brief description of various therapy provided by Jiva in an animated form and how JIVA helped different people with hectic lives to relax.


We created an e-learning course in Flash and XML. Flash to make the course media-rich and interactive. Rather than presenting the content in a straight forward manner as it is generally done for all e-learning modules, we proposed a strategy to present it through animated human characters. Thus content would be presented to the learner in the form of experience and comments from these characters. The course would also contain interactive screens and graphics to engage and train the user. The course gave an idea to staff how they are supposed to approach the customer and provide them the details they want to know. The course would conclude with an assessment of the learning derived by the learner.