<style> .wpb_animate_when_almost_visible { opacity: 1; }</style>

BSLI | QRC

A challenge based learning program for BSLI’s customer service department.
scenario-1

Requirement

Birla Sun Life Insurance Company wanted a short, attention-grabbing game-based learning module to reinforce the concepts of query, request, and complaint in its course audience - the Customer Service department at BSLI. The game/challenge had to cover the procedure for resolving customer issues regarding queries, requests, and complaints by testing the learner's proficiency in resolving any such issues for a customer.

Solution

For this requirement we created an e-learning course at the Application level of Bloom’s Taxonomy i.e. Level 3. It was developed as a game/challenge for Birla Sun Life Insurance Company's Customer Service employees. We crafted a time-bound interactive scenario-based challenge that assigned the learners points depending on his/her performance in the challenge. In the course of the challenge the learner reinforces the key steps in customer query / request / complaint resolution.
Challenge-based learning program heightened learners’ interest by the prospect of outscoring colleagues at the challenge.

scenario-2

Zobble Solutions Pvt. Ltd.

Give us a call or submit us your details to discuss your elearning needs.

1105, Quantum Tower, Dal Mill Compound, Nr. HP Petrol Pump, S.V. Road, Chincholi Phatak, Malad (west), Mumbai - 400064. India.
+91 9987317744 / +91 9987319944
For business related inquiries :
For job related inquiries :
+91 9029066687 / +91 9029066675

Contact Us