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Project requirements:
JP Morgan Chase (JPMC) wanted an e-learning course for internal training for their customer care executives attending to customers based in America. These executives had call handling and selling skills, but little or no knowledge about the various holidays in the life of an American. The objective of the project was to familiarize the executives with some of the holidays observed in America.
The Zobble solution:
Keeping in mind the high level of user-friendliness required for the target learner and the nature of the problem to be solves, we proposed an engaging and intuitive e-learning course.
The e-learning course we proposed would have two mascots (male and female) who would guide the user through the learning process. American holidays would be presented with the help of on-screen text, audio, graphics and animations which would keep the user engaged throughout the course.
To assess the impact of the e-learning course on the learner, we proposed a test at the end of the course, which would grade the learning derived by each learner. Thus, our proposal was designed to ensure that, on completion of the course, learners would be able to relate to the challenges and experiences of an American, which would eventually help them to interact / serve their America-based customers better.
The client accepted our proposed solution and the course was created.
Project brief:
The project gives the brief description about the American holidays through animation and graphics which is done by two mascots. The module consists of 5 modules each module giving description about holiday, the whole duration was about 1hr and 15 min.
Project Description: The e-learning course takes the user through series of major American holidays through two mascots (male and female) who would guide through the learning process. American holidays would be presented with the help of on-screen text, audio, graphics and animations which would keep the user engaged throughout the course.
At the end of treatment of each holiday, there would be scenarios, a c onversational screen showing the exchanges between the customer and the customer care executive.
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