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JPMC-Holiday Connections
   
 

Project requirements:

JP Morgan Chase (JPMC) wanted an e-learning course for internal training for their customer care executives attending to customers based in America. These executives had call handling and selling skills, but little or no knowledge about the various holidays in the life of an American. The objective of the project was to familiarize the executives with some of the holidays observed in America.

The Zobble solution:

Keeping in mind the high level of user-friendliness required for the target learner and the nature of the problem to be solves, we proposed an engaging and intuitive e-learning course.

The e-learning course we proposed would have two mascots (male and female) who would guide the user through the learning process. American holidays would be presented with the help of on-screen text, audio, graphics and animations which would keep the user engaged throughout the course.

To assess the impact of the e-learning course on the learner, we proposed a test at the end of the course, which would grade the learning derived by each learner. Thus, our proposal was designed to ensure that, on completion of the course, learners would be able to relate to the challenges and experiences of an American, which would eventually help them to interact / serve their America-based customers better.

The client accepted our proposed solution and the course was created.

Project brief:

The project gives the brief description about the American holidays through animation and graphics which is done by two mascots. The module consists of 5 modules each module giving description about holiday, the whole duration was about 1hr and 15 min.

Project Description:

The e-learning course takes the user through series of major American holidays through two mascots (male and female) who would guide through the learning process. American holidays would be presented with the help of on-screen text, audio, graphics and animations which would keep the user engaged throughout the course.

At the end of treatment of each holiday, there would be scenarios, a conversational screen showing the exchanges between the customer and the customer care executive.




 
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  Client Testimonials

Many of our clients have appreciated the quality of our work and professional approach. Here are a few testimonials we have received from ICICI Prudential Life Insurance for Vertical Unlimited, a game-based e-learning course we developed for their sales team.

From Ravi Sanjit, Associate Vice President, ICICI Prudential Life Insurance "Application form rejection is a major challenge for our sales teams leading to unproductive work with the sales person having to go back to the customer repeatedly for completing the documentation. Vertical Unlimited is a game that is easy to play and by playing multiple times, has helped in improving one's knowledge about the form-filling process. Every time you play with different versions of the application form, the new challenges keep the player fully engaged."

From Sucharita Dey, Area Manager, ICICI Prudential Life Insurance"The game Vertical Unlimited really gives an insight on filling up the form without any mistake. It is a very creative way of teaching to fill an application form. It was worth the time I spent on the game. The game instructions were simple and helped understanding the game play. The game play was really interesting and engaging. I would recommend the game to my colleagues and sales force. It has increased the employee ability to identify mistakes on the application forms. With this game, the average turnaround time for the application form can improve."

From Shruti Kumble, Associate Training Manager, ICICI Prudential Life Insurance "Enjoyed the game Vertical Unlimited! It was a nice way to spend time and learn things. The instructions were clear and it certainly helped identify important areas of form filling. I would recommend it to my colleagues. The game can be really valuable to understand the insurance policy application and form filling processes better. Such a creative training solution has eliminated my reluctance to learning newer processes. It helps a lot in making things very easy and it's a fun way to learn about the application form. It gets participants excited an involved."

From Gurmeet Bhatia, Vice President Sales & Distribution, ICICI Prudential Life Insurance"This game Vertical Unlimited provided a good visual interface and opportunities for our sales force to practice application form filling in a simulated environment."

From Jyoti Tiwari, Saint-Gobain"We thank you and your team for the considerable effort that has been put to bring up our E-learning module: Saint-Gobain India Code of Conduct, to its current shape. Right from the mascot, treatment to each element , the assessment, the module has charmed most of us.
This module was recognized and awarded a Star in our Global Star Communication Awards for the articulation and treatment of each element.
Zobble Team has been diligent enough to work through several rounds of changes, updates and last minute fixes, at times working late. We want you to know that this has not gone unnoticed and we truly appreciate what Zobble Team has done for us.
We trust that Zobble Team continues to show their good work. We bank on you for our next module Saint-Gobain in India."


From Kelvin Chan, HitachiHappy with what I’ve experienced so far. Good that we do not have to be exceedingly involved beyond maintenance attention. Definitely appreciate the close support. As projects are always never 100% smooth with unexpected hiccups along the way, I deeply appreciate Zobble’s repeated timely help and support which comes without pressure on rework cost, unhappiness, etc...

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