The hospitality industry covers a broad range of organizations offering food and accommodation services. This wide-ranging industry is segregated into sectors depending on the skill-sets required for the work involved. The hospitality industry comprises of lodging, restaurants, event planning, theme parks, transportation, cruise line and other related fields.
Ever-so-increasing competition, mounting customer expectations and retaining quality employees are challenges every organization faces in this industry. The best way to address these challenges is through consistent flow of training programs for employees.
We offer interactive training courses using a computer (eLearning) which delivers training effectively and consistently without time and scheduling constraints.
We offer the following services for Hotels and Hospitality Industry:
For Elearning -
1-People Development Module
- Self Motivation
- Managing Self
- Work Life Balance
- Presentation Skills
- Communication Skills
- Personality Development
- Conversational Skills
- Business Etiquette
- Stress Management
- Time Management
- Language Enhancement
2-Organization Development Module:
- Induction course
- Code of conduct
- Customer Service
- Internal Customer
Service
- Supervisory Skills
- Coaching & Mentoring
- Goal Setting
- Team Building
- Building High Performance Teams
- Interpersonal Effectiveness
3-Skills Development Module:
◊ Introduction to Rooms Division
◊ Introduction to Travel & Tourism & Country Culture
◊ Principle of Accounting
◊ Communication Skill
◊ Management Information System
◊ Entrepreneurship Development and small business management
◊ Labor Laws & Hotel Laws
◊ Managerial Economics
◊ Sales & Marketing
For Hospitality Management:-
◊ Introduction to Hospitality Industry
◊ Introduction to Psychology
◊ Social & Behavioral Science
◊ Fundamentals of Public Speaking
◊ Organizational Behavior
◊ Human Resource Management
◊ Cultural Heritage of Different Countries
◊ Hospitality Accounting
◊ Hospitality Marketing & Sales
◊ Hospitality Law
For Guest House Management:-
◊ Accommodation Management
◊ Interior Materials & Maintenance
◊ Resort & Spa Operations
◊ Front Office and House Keeping Management
◊ Services
For Event Management:-
◊ Resort & Theme Park Management
◊ Convention & Meeting Planning
◊ Facility Planning
◊ Evaluating an event
◊ Resource management
◊ Budgeting
For Restaurant Management:-
◊ Quality Control Management
◊ Restaurant Operations Management
◊ Familiarization of Restaurant Equipment
◊ Restaurant Service Basics
◊ Design & Equipment for Restaurants and Foodservice
Catering and Beverages Management:-
◊ Catering Management
◊ Basic Baking Science
◊ Principles of Nutrition
◊ Food Selection/ Prep Principles
◊ Food Selection/ Prep Lab
◊ Beverage Operations
◊ Marketing Management
◊ Introduction to maintenance of equipment
◊ Food and Beverage Management and Cost Control
◊ Food Sanitation
◊ Food Preservation
◊ Principles & Practices of Hygiene
For Application Development -
1- Learning Management System (LMS)
2-Assessment Engine
3-HR/MIS Management
4-Gaming Portal
5-Customized Game Based Applications
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