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Hotel and Hospitality
  Domain/Industry > Hotel and Hospitality  
 

The hospitality industry covers a broad range of organizations offering food and accommodation services. This wide-ranging industry is segregated into sectors depending on the skill-sets required for the work involved. The hospitality industry comprises of lodging, restaurants, event planning, theme parks, transportation, cruise line and other related fields.

Ever-so-increasing competition, mounting customer expectations and retaining quality employees are challenges every organization faces in this industry. The best way to address these challenges is through consistent flow of training programs for employees.

We offer interactive training courses using a computer (eLearning) which delivers training effectively and consistently without time and scheduling constraints.

We offer the following services for Hotels and Hospitality Industry:

For Elearning -

    1-People Development Module

  • Self Motivation

  • Managing Self

  • Work Life Balance

  • Presentation Skills

  • Communication Skills

  • Personality Development

  • Conversational Skills

  • Business Etiquette

  • Stress Management

  • Time Management

  • Language Enhancement

    2-Organization Development Module:

  • Induction course

  • Code of conduct

  • Customer Service

  • Internal Customer
  • Service
  • Supervisory Skills

  • Coaching & Mentoring

  • Goal Setting

  • Team Building

  • Building High Performance Teams

  • Interpersonal Effectiveness

    3-Skills Development Module:

    For Hotel Management:-

      • Introduction to Rooms Division

      • Introduction to Travel & Tourism & Country Culture

      • Principle of Accounting

      • Communication Skill

      • Management Information System

      • Entrepreneurship Development and small business management

      • Labor Laws & Hotel Laws

      • Managerial Economics

      • Sales & Marketing

        For Hospitality Management:-

          • Introduction to Hospitality Industry

          • Introduction to Psychology

          • Social & Behavioral Science

          • Fundamentals of Public Speaking

          • Organizational Behavior

          • Human Resource Management

          • Cultural Heritage of Different Countries

          • Hospitality Accounting

          • Hospitality Marketing & Sales

          • Hospitality Law

        For Guest House Management:-

          • Accommodation Management

          • Interior Materials & Maintenance

          • Resort & Spa Operations

          • Front Office and House Keeping Management

          • Services

        For Event Management:-

          • Resort & Theme Park Management

          • Convention & Meeting Planning

          • Facility Planning

          • Evaluating an event

          • Resource management

          • Budgeting

        For Restaurant Management:-

          • Quality Control Management

          • Restaurant Operations Management

          • Familiarization of Restaurant Equipment

          • Restaurant Service Basics

          • Design & Equipment for Restaurants and Foodservice

        Catering and Beverages Management:-

          • Catering Management

          • Basic Baking Science

          • Principles of Nutrition

          • Food Selection/ Prep Principles

          • Food Selection/ Prep Lab

          • Beverage Operations

          • Marketing Management

          • Introduction to maintenance of equipment

          • Food and Beverage Management and Cost Control

          • Food Sanitation

          • Food Preservation

          • Principles & Practices of Hygiene

        For Application Development -

        1- Learning Management System (LMS)
        2-Assessment Engine
        3-HR/MIS Management
        4-Gaming Portal
        5-Customized Game Based Applications

 
Our Esteemed Clients

3View Group

Azim Premji Foundation

Birla Sun Life Insurance Company Limited

Comat Technologies

ICICI Bank Ltd.

ICICI Prudential Life Insurance Company Ltd.

Leapfrog Strategy

Jetking Infotrain Ltd.

JPMorgan Chase & Co.

Infotech Resources


Reliance Consumer Finance



Reliance Capital Asset Management

SBI Life Insurance Co. Ltd.

Saint-Gobain India

Taj Resorts and Palaces

CSL Tech

ESSAR

Glenmark

Tata Teleservices



Future Generali India

Hindustan Unilever Limited

Hafele


Ness Technologies
Dun & Bradstreet
Information Services India Pvt. Ltd.


Gelnova Laboratories Pvt. Ltd.



Hitachi




Lionbridge Technologies Pvt. Ltd.




Abhyudaya Co-operative Bank Ltd.




Gaingyan (Hindugyaan)




Max Bupa Heath Insurance Company Limited.




ASK Investment Holdings (P) Ltd.




Cleartrip
  What's New

• An elearning course developed for Essar on Supply and Distribution.
• Number of courses developed for Hindustan Unilever Ltd. (HUL) on various topics.
• Compentency Certificate Program for ICICI Prudential Life Insurance.
• Complaince course for Birla Sun Life Insurance.

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  Client Testimonials

From Himani Pandey, ICICI Bank
Work done by your team is highly appreciated. Not only the quality of work but the sincerity and speed with which the work is completed is commendable. Thank you for finishing the work in a time bound manner.Really enjoyed working with you guys. Hope that more such opportunities arise in the future.

Many of our clients have appreciated the quality of our work and professional approach. Here are a few testimonials we have received from ICICI Prudential Life Insurance for Vertical Unlimited, a game-based e-learning course we developed for their sales team.

From Ravi Sanjit, Associate Vice President, ICICI Prudential Life Insurance "Application form rejection is a major challenge for our sales teams leading to unproductive work with the sales person having to go back to the customer repeatedly for completing the documentation. Vertical Unlimited is a game that is easy to play and by playing multiple times, has helped in improving one's knowledge about the form-filling process. Every time you play with different versions of the application form, the new challenges keep the player fully engaged."

From Sucharita Dey, Area Manager, ICICI Prudential Life Insurance"The game Vertical Unlimited really gives an insight on filling up the form without any mistake. It is a very creative way of teaching to fill an application form. It was worth the time I spent on the game. The game instructions were simple and helped understanding the game play. The game play was really interesting and engaging. I would recommend the game to my colleagues and sales force. It has increased the employee ability to identify mistakes on the application forms. With this game, the average turnaround time for the application form can improve."

From Shruti Kumble, Associate Training Manager, ICICI Prudential Life Insurance "Enjoyed the game Vertical Unlimited! It was a nice way to spend time and learn things. The instructions were clear and it certainly helped identify important areas of form filling. I would recommend it to my colleagues. The game can be really valuable to understand the insurance policy application and form filling processes better. Such a creative training solution has eliminated my reluctance to learning newer processes. It helps a lot in making things very easy and it's a fun way to learn about the application form. It gets participants excited an involved."

From Gurmeet Bhatia, Vice President Sales & Distribution, ICICI Prudential Life Insurance"This game Vertical Unlimited provided a good visual interface and opportunities for our sales force to practice application form filling in a simulated environment."

From Jyoti Tiwari, Saint-Gobain"We thank you and your team for the considerable effort that has been put to bring up our E-learning module: Saint-Gobain India Code of Conduct, to its current shape. Right from the mascot, treatment to each element , the assessment, the module has charmed most of us.
This module was recognized and awarded a Star in our Global Star Communication Awards for the articulation and treatment of each element.
Zobble Team has been diligent enough to work through several rounds of changes, updates and last minute fixes, at times working late. We want you to know that this has not gone unnoticed and we truly appreciate what Zobble Team has done for us.
We trust that Zobble Team continues to show their good work. We bank on you for our next module Saint-Gobain in India."


From Kelvin Chan, HitachiHappy with what I’ve experienced so far. Good that we do not have to be exceedingly involved beyond maintenance attention. Definitely appreciate the close support. As projects are always never 100% smooth with unexpected hiccups along the way, I deeply appreciate Zobble’s repeated timely help and support which comes without pressure on rework cost, unhappiness, etc...

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